Refund/Return Policy
All refunds/returns/exchanges for handmade goods are decided on a case-by-case basis. I want you to be thrilled with your purchase & will do what I can to help you be happy.
Refunds/returns/exchanges for other items can be arranged by e-mailing attieandlou@gmail.com
Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.
Complaints/Comments/Concerns
Any complaints (comments/concerns) about items may be sent to attieandlou@gmail.com. There is no guarantee of a resolution, but again, I’ll do my best.
Custom Orders
If you are looking to buy a custom made item, contact me at attieandlou@gmail.com and we are happy to discuss your needs. These orders are non refundable unless there is a fault in the manufacturing.
General wear and tear will not be grounds for refund.